is my data add on working please?

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I purchased an add-on data package for use in Turkey. Can you please confirm that this is working for me and that my Bill cap is covered etc? It looks like I may have been charged for sim data but my add on is still shown the max and hasn’t gone down etc?

Owethu MAnswer

iD Mobile Employee

Hi @Simon007,

Thank you for reaching out, and I'm sorry for any confusion regarding your roaming data add-on and the charges showing on your account.

To make sure your handset and roaming settings are configured correctly and that your add-on can be used as intended while you're in Turkey, please follow the troubleshooting steps in our guide:

I'm abroad and roaming is not working – what should I do?

The guide will take you through the relevant roaming and mobile data settings to check.

If you've followed the guide and your add-on is still showing the full allowance, or you're still seeing unexpected charges for mobile data, please contact us via Live Chat. Our team will then be able to complete the necessary security checks and review your account, add-on and Bill Cap settings in more detail.

We apologise for the inconvenience and appreciate your patience.

Owethu