Issue with Direct Debit

Hi there ​@Shrupu 

To get this checked I’d suggest contacting iD via either of these:

Tag @iD Mobile on Facebook or @iD_Mobile_UK on X or https://www.idmobile.co.uk/live-chat

This may or may not be of use too

When you change your Direct Debit payment date, your billing period aligns with it. This changes a few things: the date your bill is issued, and the date your allowances refresh. Here’s what you need to know:

• Your payment might still come out up to 3 working days after your chosen date due to the way the Direct Debit process works.
• The new date will apply from your next billing period. So, if you’ve already got a payment due, it’ll still come out on the original date.
• Your billing period will shift to match your new payment date, and your allowances will refresh on your new billing date.
• The next billing month will be a bit longer than usual, so to make sure you’ve got enough allowances, they’ll be adjusted to cover the extra time (along with your line rental). This does mean your next bill will be slightly higher than normal.

Example: If your longer billing period is 45 days and your normal monthly (30 days) allowance is 300 minutes, we’ll give you 450 minutes (1.5 times your normal monthly allowance). You’ll also get 45 days’ worth of recurring add-ons. One-off add-ons will last 30 days, just like they usually do.

• The month after the change is applied, you’ll get your usual allowances and pay standard monthly line rental.

Hi ​@Shrupu,

Welcome to the Community!

I hope that you managed to get in contact and get this resolved.

Please let us know if you still require assistance and we can help here.

Kash