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it has been nearly 3 days since i paid my bill and still not connected


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it has been nearly 3 days since i paid my bill and i still can’t make calls or use mobile data. ‘we’ll pm you’ and i’ve had no response after sending my details. live chat utterly useless and cant out me through to customer service. at this rate i’m not paying my bill next month 👍🏼

Best answer by Siân

Hi ​@lewistw8  if you have replied to our message we will get back to you as soon as possible.

Unfortunately our Live Chat Team has had some technical difficulties recently, which means our other contact channels (like our community here) have been a little busier than usual.

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3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2907 replies
  • May 1, 2025

Creating multiple threads/topics/posts about the same issue won’t get you the support you’re seeking any quicker. 

 

 


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  • Author
  • Active Contributor
  • 5 replies
  • May 2, 2025

Why has it been set as solved? I still haven’t receive any feedback and my calls and data are still blocked. What are you trying to pull 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1174 replies
  • Answer
  • May 2, 2025

Hi ​@lewistw8  if you have replied to our message we will get back to you as soon as possible.

Unfortunately our Live Chat Team has had some technical difficulties recently, which means our other contact channels (like our community here) have been a little busier than usual.