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Just joined ID, now they have a better deal


I have just joined ID Mobile on £6/month for 8GB of data on 24 month contract.  I went to sign up my son a few days later and I now see you offer 8GB for £5/month.  
Live chat say they can’t change my direct debit to £5/month. 
I suggested they could increase my data to the new offer of £6/month for 30GB but again they said no. 
Why is this not possible?

Best answer by Tom

Hi @Olly124 

 

Sorry to hear this, different deals are offered at different times, we wouldn’t be able to switch you to a different deal every time another pops up. You’ll be contracted at the deal and term agreed at the point of sale.

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • Answer
  • May 27, 2024

Hi @Olly124 

 

Sorry to hear this, different deals are offered at different times, we wouldn’t be able to switch you to a different deal every time another pops up. You’ll be contracted at the deal and term agreed at the point of sale.

 

Tom


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 Contributor
  • 3 replies
  • May 29, 2024

Hi Tom, ok, that makes sense. Thanks for your reply 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • June 4, 2024

@Olly124,

You’re Welcome.

Please get back to us if you require further assistance.

 

Kash