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just joined.. im being shown 3 different payment dates!

  • May 1, 2025
  • 3 replies
  • 71 views
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New Contributor

I’ve just joined ID and received a text stating my bill was due 12/05/25 (only had the contract for 1 day) log into the app and it’s saying a completely different date next month 14/06/25.. I’m confused as to when a payment needs to be made and live chat doesn’t connect!

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 1, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • Nick1234
    • Author
    • New Contributor
    • May 1, 2025

    Both dates show the invoice for the month of may though? 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 2, 2025

    Hi ​@Nick1234  welcome to iD!

    If you download the iD app, and tap ‘bills’ this will show you the date your Direct Debit is due on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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