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Question

just joined.. im being shown 3 different payment dates!

N
New
 Contributor

I’ve just joined ID and received a text stating my bill was due 12/05/25 (only had the contract for 1 day) log into the app and it’s saying a completely different date next month 14/06/25.. I’m confused as to when a payment needs to be made and live chat doesn’t connect!

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1019 replies
    • May 1, 2025

     

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    N
    New
 Contributor
    • Nick1234
    • Author
    • New
 Contributor
    • 1 reply
    • May 1, 2025

    Both dates show the invoice for the month of may though? 

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 897 replies
    • May 2, 2025

    Hi ​@Nick1234  welcome to iD!

    If you download the iD app, and tap ‘bills’ this will show you the date your Direct Debit is due on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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