Hiya. I’m 23 and have always bought my phones outright, however with increase in living prices and having to pay bills for my home as well as my car and wanting a newer phone - I finally caved into the idea of going with a contract.
I’ve just got my first bill, and my first payment is due around the 16th of January. However, I’ve just been paid today and I want to stay a month or two ahead of my payments for ease of mind (as I worry so much about my payments being late and being in “debt”).
If I choose to pay early via the option through the app (the amount that my first bill is which is £35.99), does this mean that I don’t have to theoretically worry about the payment due in January or will this payment still come out regardless? Giving me leeway to pay the next payment for February in January and so fourth.
Thanks in advance! :)
Making an early payment
Best answer by Tom
Hi
As
Bills are issued 2 weeks before payment is due, if you just got your first bill recently, your first payment will be due earlier than 16th Jan.
Tom
+22Hi there
Yes, if you make payments early and are in credit by at least the DD/bill amount then when the DD is due they won’t take a payment as you’ve already paid.
So if you paid 2 x £35.99 the DD would be £0 for 2 months - as long as your usage is within your allowances.
You may prefer to have a member of staff on here confirm this first before deciding. More so as some customers have reported 2 payments being made when they intended to only make one.
+25Hi
As
Bills are issued 2 weeks before payment is due, if you just got your first bill recently, your first payment will be due earlier than 16th Jan.
Tom
I am a little confused because I made the payment, even though it said my bill was due for the 16th of January 2025.
I just paid as I mentioned but it’s now saying I owe £35.98 on the 16th of Jan and just got a December invoice? I never had this invoice until after I paid. I got my phone on the 2nd of December.
Was this because a bill wasn’t issued for this month yet? How is that possible though as it said my first bill was for the 16th of Jan?
+22You and me both then.
From what you’ve written it sounds like the bill is taken on or around the 15th of each month. And being as you’ve just paid Decembers bill (we pay in advance for the following month) it saying the next payment being due on 16/01/25 makes sense.
I can’t explain why it now states you have arrears for January, unless their system can’t yet go that far ahead (to February)
The date you got the phone and the billing day would be different. When you took out the contract you would have paid for the month ahead.
Tom might pop back and clear things up for you.
+25Hi
You got your phone 02/12/24, a bill was issued then and due for payment two weeks later, 16/12/24.
A bill will then likely be issued on 02/01/25, due to payment two weeks later, 16/01/25.
The app may say you “owe x amount” however it does not necessarily mean it’s overdue or anything.
Tom
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