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Missing data that was previously rolled pver

  • June 3, 2024
  • 1 reply
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E
Community Member

After attempting to download the new ID Mobile app several times without success, I finally managed to reinstall the latest version yesterday.  This followed on from last Thursday where I received a message telling me that I had reached my limit for data usage on my plan.

I have not changed plans - I currently pay £7 for my plan which includes 8GB of data.  At the time of my last bill I had rolled over approximately 3GB of data, which has somehow been used since the middle of May.  I have not used data any more than normal - I always have data left and yet somehow in a couple of weeks I have used 100% of my data.  I did try to contact ID using the live chat facility however I was cut off.  I am now left having to wait until the 16th of May until I get my next data allowance.  Yet all this seems to have occurred uopn accessing my account using the new ID app.  Please can someone help me.  I am at the point of considering leaving ID mobile for the first time in three years.

 

Best answer by Tom

Hi @evan3 

 

I’m sorry to hear this, my best recommendation would be to try and use the app/website to track data usage, however we understand at this time allowance usage tracking may not be working as intended.

 

It may be worth checking your device for an in-built data tracking feature and using that.

 

We wouldn’t suddenly start using more of your data, we could only suggest this is due to the usage, it’s possible you’ve connected to 5G which has used more data quicker.

 

Tom

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
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  • June 10, 2024

Hi @evan3 

 

I’m sorry to hear this, my best recommendation would be to try and use the app/website to track data usage, however we understand at this time allowance usage tracking may not be working as intended.

 

It may be worth checking your device for an in-built data tracking feature and using that.

 

We wouldn’t suddenly start using more of your data, we could only suggest this is due to the usage, it’s possible you’ve connected to 5G which has used more data quicker.

 

Tom

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