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missing SIM card

  • December 2, 2024
  • 4 replies
  • 101 views
S
New
 Contributor

Hi can you send me a replacement SIM card as my pre pay SIM has not arrived yet please let me know asap as I have cancelled my DD 

Best answer by Tyler

Hey there ​@Sheady1, sorry to hear that. Please note, cancelling the direct debit doesn’t cancel the contract or bills due.

 

I’d recommend contacting our live-chat in this case, who can send you one via the post, or possibly an eSIM:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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    4 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 2, 2024

    Hi there ​@Sheady1 

     

    I’m not sure if you could pop into Currys and just ask for a replacement SIM, being as you’re leaving. This might be an iD posted option only - IDK

    From my understanding the transition for leaving iD means the current SIM is reverted to a non functioning PAYG SIM for 30 days, giving you time to port your number away.

    And by non functioning you can’t make or receive calls or texts or use any inbound or outbound data.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 4, 2024

    Hi ​@Sheady1 

     

    Sorry to hear that, how long ago did you place your order?

     

    Are you on Pay Monthly or Pay As You Go?

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • Sheady1
    • Author
    • New
 Contributor
    • 2 replies
    • December 5, 2024

    Hi Tom the order was placed on the 14  nov 24 and I work with no way of getting to the store I have. 12 month pre pay contract that I have cancelled the DD on as I'm paying for something I haven't received. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • Answer
    • December 7, 2024

    Hey there ​@Sheady1, sorry to hear that. Please note, cancelling the direct debit doesn’t cancel the contract or bills due.

     

    I’d recommend contacting our live-chat in this case, who can send you one via the post, or possibly an eSIM:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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