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money took from my wccount but my account has been suspended

  • June 6, 2024
  • 1 reply
  • 51 views

Melissa Marshall
Community Member

I paid my phone bill yesterday through the automated phone service they took my money but now my account has been suspended and it’s saying the balance is still due to pay 

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • June 14, 2024

Hey there @Melissa Marshall, welcome to Community!

 

If a payment is late or unpaid, then services can become suspended. Once paid after the suspension, it can take a few hours for services to resume.

 

It should all be good by now, but if not, please let us know.

 

Thank you,

Tyler