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monthly payment taken twice

  • December 2, 2024
  • 1 reply
  • 35 views

Ellie Webb
New
 Contributor

Hello,

my monthly payment has been taken twice this month and I was wondering why as this has never happened before as the amount does not change each month and they are both separate transactions.

1 reply

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • December 3, 2024

Hi ​@Ellie Webb,

Welcome to the Community!

Do you only have one iD Mobile account?

I would advise that you contact the Live Chat Team at the link below.

https://www.idmobile.co.uk/live-chat

 

Kash