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Monthly Recurring Charge

  • September 4, 2024
  • 2 replies
  • 199 views
Ihtiandrs Frunza
Community Member

I’m becoming a IDMobile customer over five years. The last contract I signed for monthly payment of 15£. Since beginning of this year my bill has been increased to 33£ monthly!

 Struggling to pay this amount. But I would like to know why the bill is higher than double?

Thank you!

Best answer by Lauren

Hi @Ihtiandrs Frunza, @andewhite is correct here. You’ll be able to view your bill breakdown via the iD Mobile app or account online.

However, if you don’t have access to this or have any further questions, feel free to let us know and we’ll be happy to send you a PM to discuss your bill further.

-Lauren

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12165 replies
    • September 4, 2024

    Have you looked at your bills online, @Ihtiandrs Frunza? 

    All the charges by iD Mobile should be explained in your monthly bills. 

    Forum member (non-iD).
    Lauren
    iD Mobile Employee
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    • Lauren
    • iD Mobile Employee
    • 479 replies
    • Answer
    • September 7, 2024

    Hi @Ihtiandrs Frunza, @andewhite is correct here. You’ll be able to view your bill breakdown via the iD Mobile app or account online.

    However, if you don’t have access to this or have any further questions, feel free to let us know and we’ll be happy to send you a PM to discuss your bill further.

    -Lauren

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