Monthly recurring charge

Hello ​@Q1003 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear your bill is higher than expected. 

In order for us to understand this better, can you confirm what the recurring charge is listed as/for on your invoice? 

This could be for an add on or additional use out side of your tariff but this information should be available within the invoice breakdown. 

Please do let us know and we will be happy to assist further. 

Thanks, 

Natalie 

Hi Natalie thanks for the reply. My bill just says

monthly recurring charge £22.37

tax.                                        £4.47

total.                                      £26.84

There is no other charges and I have not exceeded any of my limits on my plan.

I have been in Lanzorote and Poland over  the past month but I checked the roaming charges and both are free.

Thank you for confirming. 

We will need to take a look from our side. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks, 

Natalie