monthly recurring charge increased | iD Mobile Community
Skip to main content
Answer

monthly recurring charge increased

  • April 30, 2025
  • 5 replies
  • 94 views

My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Best answer by Tyler C

Hey there ​@Millots, sorry to hear that.

 

Have you changed your direct debit date, or upgraded/changed plan at all recently?

 

Thanks,

Tyler

5 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • April 30, 2025

Hey there ​@Millots, sorry to hear that.

 

Have you changed your direct debit date, or upgraded/changed plan at all recently?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • April 30, 2025

Hi Tyler,

i changed the date of my direct debit but not the plan. Does this mean it will be lower next month?

 

Thanks,

Amelia


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • April 30, 2025

Ah OK ​@Millots , thats why the bill is a little higher, as it is pro-rata'd. That means its part of two months bills due to the date change. You haven't over paid, and it will even out next month.

I hope that helps.


  • Author
  • New Contributor
  • April 30, 2025

Thank you both!


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • May 1, 2025

You’re very welcome ​@Millots!

 

Have a lovely day!

 

Thanks,

Tyler