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monthly recurring charge increased


My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Best answer by Tyler

Hey there ​@Millots, sorry to hear that.

 

Have you changed your direct debit date, or upgraded/changed plan at all recently?

 

Thanks,

Tyler

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3953 replies
  • Answer
  • April 30, 2025

Hey there ​@Millots, sorry to hear that.

 

Have you changed your direct debit date, or upgraded/changed plan at all recently?

 

Thanks,

Tyler


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  • New
 Contributor
  • 3 replies
  • April 30, 2025

Hi Tyler,

i changed the date of my direct debit but not the plan. Does this mean it will be lower next month?

 

Thanks,

Amelia


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 967 replies
  • April 30, 2025

Ah OK ​@Millots , thats why the bill is a little higher, as it is pro-rata'd. That means its part of two months bills due to the date change. You haven't over paid, and it will even out next month.

I hope that helps.


  • Author
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 Contributor
  • 3 replies
  • April 30, 2025

Thank you both!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3953 replies
  • May 1, 2025

You’re very welcome ​@Millots!

 

Have a lovely day!

 

Thanks,

Tyler