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monthly recurring charge increased

Forum|Forum|9 months ago
April 30, 2025
5 replies
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Millots
New Contributor

My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Best answer by Tyler C

Hey there @Millots, sorry to hear that.

Have you changed your direct debit date, or upgraded/changed plan at all recently?

Thanks,

Tyler

+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|9 months ago
April 30, 2025

Hey there @Millots, sorry to hear that.

Have you changed your direct debit date, or upgraded/changed plan at all recently?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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M

Millots
Author
New Contributor
Forum|Forum|9 months ago
April 30, 2025

Hi Tyler,

i changed the date of my direct debit but not the plan. Does this mean it will be lower next month?

Thanks,

Amelia

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+19

Siân W
iD Mobile Employee
Forum|Forum|9 months ago
April 30, 2025

Ah OK @Millots , thats why the bill is a little higher, as it is pro-rata'd. That means its part of two months bills due to the date change. You haven't over paid, and it will even out next month.

I hope that helps.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.