My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Hey there @Millots, sorry to hear that.Have you changed your direct debit date, or upgraded/changed plan at all recently?Thanks,Tyler

Ah OK @Millots, thats why the bill is a little higher, as it is pro-rata'd. That means its part of two months bills due to the date change. You haven't over paid, and it will even out next month.I hope that helps.

monthly recurring charge increased

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