Hi, has anyone successfully downgraded their plan to a cheaper one and if so, how did they do it?I’m currently paying £8 per month and have around 8 months left on my 12 months contract. I’m sick of poor coverage, slow speeds and calls not connecting or dropping. So I’d like to leave but begrudge paying for 8 months at full price that I don’t want. Other networks seem to have plans from £3/£4 per month but not iD. When I check other plan options, it’s only possible to upgrade, not drop it and then leave. I realise if anyone has managed this, they’re unlikely to be here to help but you never know. Thanks

Hey there @Nick Atkinson, unfortunately, for both postcodes right now, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to have things fixed as soon as possible and will add any updates here.https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tabI can see these are only 4G areas also, so I’d recommend manually selecting 4G/LTE only in these areas, to try and get the best signal, especially whilst work is on-going.Thanks,Tyler

That’s brilliant Tyler, many thanks.If there’s no improvement, I’ll get back in touch at the end of the week or early next week. 👍

Move to a lower cost plan | iD Mobile Community

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