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Move to a lower cost plan

  • July 20, 2025
  • 12 replies
  • 120 views

Hi, has anyone successfully downgraded their plan to a cheaper one and if so, how did they do it?

I’m currently paying £8 per month and have around 8 months left on my 12 months contract. I’m sick of poor coverage, slow speeds and calls not connecting or dropping. So I’d like to leave but begrudge paying for 8 months at full price that I don’t want. Other networks seem to have plans from £3/£4 per month but not iD. 
When I check other plan options, it’s only possible to upgrade, not drop it and then leave. 
I realise if anyone has managed this, they’re unlikely to be here to help but you never know. 
Thanks 

Best answer by Tyler C

Hey there ​@Nick Atkinson, unfortunately, for both postcodes right now, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

I can see these are only 4G areas also, so I’d recommend manually selecting 4G/LTE only in these areas, to try and get the best signal, especially whilst work is on-going.

 

Thanks,

Tyler

12 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 21, 2025

Unfortunately ​@Nick Atkinson, you can’t change to a lower priced iD plan during the minimum-term of an iD Mobile SIM-only contract. 

Text INFO to 85075 to see an estimate of your early termination fee.


Forum|alt.badge.img+22
  • iD Mobile Employee
  • July 21, 2025

Hi ​@Nick Atkinson 

 

Thanks for getting in touch. 

As ​@andewhite has advised, we are unable to lower the cost during a minimum term sorry. 

You have advised you are experiencing issues with the service, is this whilst at home or all over?

What is the make/model of your handset?

 

Thanks, 

 

Natalie 


  • Author
  • Active Contributor
  • July 21, 2025

Hi to both of you and thanks for your replies. 
To answer Natalie, I’ve an iPhone XR and the poor signal speeds are at home and the surrounding (rural) villages. It’s not so bad when I’m in a more built up area, but I’ve pretty much given up trying to use the internet in my local pub that doesn’t offer wifi connection. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 22, 2025

Hey there ​@Nick Atkinson, what’s the full postcodes please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • July 22, 2025

Hi Tyler, thanks for the reply. 
DH6 4AL and DH6 4HX are my local pubs, at opposite ends of the village. The signal in both is terrible, so it’s impossible to use the internet. 
The coverage checker shows ‘excellent service, indoors and outdoors’ but that’s incorrect. Internet crawls outdoors and doesn’t work indoors. 
It’s not just my phone, others using Three find exactly the same issues. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • July 23, 2025

Hey there ​@Nick Atkinson, unfortunately, for both postcodes right now, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

I can see these are only 4G areas also, so I’d recommend manually selecting 4G/LTE only in these areas, to try and get the best signal, especially whilst work is on-going.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • July 23, 2025

Hi Tyler, thanks for the reply and link. I’d checked the coverage but not for current issues, so it’s good to know this won’t be permanent.
I wonder when the work started? It does seem as though it’s been like this the whole time I’ve had the contract. 
Since I’m only getting a partial service, will there be a reduction in monthly charge while the work is on-going? Or any idea when it’s likely to be completed? 
Cheers. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Nick Atkinson, sorry to hear that. My best advice now you’ve raised to us and we’ve mentioned the on-going work, would be to give it a few more days, and if no improvement, get back in touch with us here, and we’ll raise further to our technical team, and can request an ETA on the work and discuss your billing. 

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • July 23, 2025

That’s brilliant Tyler, many thanks. 
If there’s no improvement, I’ll get back in touch at the end of the week or early next week. 👍


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

No problem at all ​@Nick Atkinson, I hope it resolves itself!

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • July 26, 2025

Hi Tyler, it’s still saying “We're working on fixing an issue in this area at the moment.”

Don’t suppose you have any more info on how long it’s likely to take?

How do we raise the issue with the technical team?


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 28, 2025

Hi ​@Nick Atkinson,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash