Over the last 3 months, the charges made to my direct debit account do not correspond to the charges that appear on my id bill as delivered to me by id.
I have tried to bring this to the attention of id but I seem to be blocked. Please help.
I am thinking of decamping to Smarty if this does not stop.
Kind regards
Emmanuel.
Best answer by Daz_S
Now that does sound wrong
I have tried to bring this to the attention of id but I seem to be blocked.
If you’re trying via their live chat facility - https://www.idmobile.co.uk/live-chat
Type Speak to human as this should help bypass their automated chat bot
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
edit. If you meant you’re having difficulties in getting Live Chat to actually work, please read this
+22Now that does sound wrong
I have tried to bring this to the attention of id but I seem to be blocked.
If you’re trying via their live chat facility - https://www.idmobile.co.uk/live-chat
Type Speak to human as this should help bypass their automated chat bot
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
edit. If you meant you’re having difficulties in getting Live Chat to actually work, please read this
+25Hi
Please could you details a little further what changes you’ve made that aren’t reflected?
Tom
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