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mr josef. musil


Josef Musil
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 Contributor

I need if my direct debit will take every 16th.thank you

Best answer by Tyler

Hey there @Josef Musil, welcome to Community!

 

If you’d like to change you direct debit date, simply log in to your iD Mobile app or My Account and do the following: Go to 'Billing'. On the 'Manage my Direct Debit' panel, click 'Manage my details' and then 'Change my Direct Debit payment date.

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3953 replies
  • Answer
  • May 16, 2024

Hey there @Josef Musil, welcome to Community!

 

If you’d like to change you direct debit date, simply log in to your iD Mobile app or My Account and do the following: Go to 'Billing'. On the 'Manage my Direct Debit' panel, click 'Manage my details' and then 'Change my Direct Debit payment date.

 

Thank you,

Tyler


Josef Musil
New
 Contributor
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  • New
 Contributor
  • 4 replies
  • May 16, 2024

I'm sorry but that doesn't work I'm tried many times 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3953 replies
  • May 21, 2024

Hey there @Josef Musil, sorry to hear that.

 

What happens when you try please?

 

Can you send a screenshot if possible?

 

Thank you,

Tyler