Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@boothyboy26  

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

Hi thank you for that but now it’s saying something about a invalid ssl certificate not got a clue 

Hi how do I get onto live chat as it’s going on to a other page 

Hello ​@boothyboy26 

Thank you for getting in touch. 

We are sorry to hear your service has not returned following making the payment. 

Has the handset been restarted since then? If yes, can you please try a network reset via the settings? 

Please note, this will mean you will need to reconnect to your WiFi via the password. 

Thanks, 

Nat