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my account

  • June 11, 2025
  • 3 replies
  • 16 views
M
Community Member

Hi i have paid my balance today but my contact number is not working

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 12, 2025

    Hi ​@Moona shahzadi  sorry to hear this, can you please try rebooting your device? Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Helpful Contributor
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    • L0rdvega
    • Helpful Contributor
    • June 12, 2025

    Did you pay your bill via the automated system telephone system? 
     

    I’m not 100% certain on this but it could take up to 24 hours for the payment to reflect and your phone number to be operational again

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • June 12, 2025

      It sometimes can ​@L0rdvega  but a reboot often helps too.

      If it still isn’t on, please let us know ​@Moona shahzadi 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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