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my account

  • June 11, 2025
  • 3 replies
  • 14 views

Hi i have paid my balance today but my contact number is not working

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 12, 2025

Hi ​@Moona shahzadi  sorry to hear this, can you please try rebooting your device? Thanks.


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  • Helpful Contributor
  • June 12, 2025

Did you pay your bill via the automated system telephone system? 
 

I’m not 100% certain on this but it could take up to 24 hours for the payment to reflect and your phone number to be operational again


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 12, 2025

It sometimes can ​@L0rdvega  but a reboot often helps too.

If it still isn’t on, please let us know ​@Moona shahzadi