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my bill

  • May 8, 2025
  • 2 replies
  • 34 views
Esther Kosi
Community Member

Hello! I got an upgrade and my monthly bill should be £17 ,but I just got charged my expired contract price £38.99 

Can someone explain please?

Best answer by Tom

Hi ​@Esther Kosi 

 

The bill at the old rate likely was sent before the upgrade took place, however not to worry, your next bill will adjust accordingly and if you’ve overpaid, it’ll be credited.

 

 

Tom

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • May 8, 2025

    ​@Esther Kosi  You are always paying in advance so you've upgrade so you should be paying your new payment of  £17 in your next monthly bill.

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • Answer
      • May 9, 2025

      Hi ​@Esther Kosi 

       

      The bill at the old rate likely was sent before the upgrade took place, however not to worry, your next bill will adjust accordingly and if you’ve overpaid, it’ll be credited.

       

       

      Tom

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