Skip to main content
Question

my bill


Esther Kosi
Community Member

Hello! I got an upgrade and my monthly bill should be £17 ,but I just got charged my expired contract price £38.99 

Can someone explain please?

2 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+9
  • Silver Contributor
  • 372 replies
  • May 8, 2025

@Esther Kosi  You are always paying in advance so you've upgrade so you should be paying your new payment of  £17 in your next monthly bill.

 

Joe


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8279 replies
  • May 9, 2025

Hi ​@Esther Kosi 

 

The bill at the old rate likely was sent before the upgrade took place, however not to worry, your next bill will adjust accordingly and if you’ve overpaid, it’ll be credited.

 

 

Tom