Skip to main content
New Contributor
January 30, 2026
Question

my bill

  • January 30, 2026
  • 4 replies
  • 35 views

Why has my bill recently been inreased?

    4 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    January 30, 2026

    Hi ​@Theresa Acheampong 

    I do apologise that you are facing a bill issue. Please be advise you will need to contact us directly via live chat or send us a DM for us to investigate the issue. 

    -Owethu

    New Contributor
    January 30, 2026

    Please send or email a copy of my monthly bill.

    Thank you

    Geluk
    Silver Contributor
    Silver Contributor
    January 30, 2026

    You can d/load from their website after logging in; id also e mail your bill monthly

    in pdf form.

    Why not check your SPAM Folder?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 1, 2026

    Hi ​@Theresa Acheampong 

    Have you downloaded the bill that is showing the increased charge?
    The bill will show the individual charges incurred i.e. calls, texts, data etc, and you can then determine what (if any) out of plan costs you have had to pay for, if any e.g. use of short codes.

    This info informs you about the different OOP charges:-
    https://www.idmobile.co.uk/help-and-advice/call-charges

    If you don’t want any surprise costs then you can cap your bill.
    Set it to the maximum £ you want to pay then you will know that your bill will be no greater than that month to month:-

    Tap on Bills, scroll down to Manage bill cap, move the slider to where you want and click Save.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.