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my bill cap stopped working

  • February 12, 2025
  • 2 replies
  • 78 views
M
Community Member

Since I got my plan I put that I would not like to expend more than my plan. For the past almost 2 years I was charged 24.99 my plan. This month I just got a 90£ bill..how come?

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 12, 2025

    Has someone else used the phone with your iD SIM, ​@Miguel13? 

    • Is there malware / spyware installed on your phone? 
    • Are the extra charges identified on the PDF copy of your iD bill?
    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 16, 2025

    Hello ​@Miguel13 

     

    Thank you for getting in touch with us here on the community. 

     

    We are sorry to hear you have received a bill that is higher than normal. 

    In addition to answering the questions from ​@andewhite can you also please confirm the following? 

     

    • Have you made any changes to your payment method recently?
    • Have you upgraded or changed your plan at all?
    • How have you viewed this invoice?
    • Does it detail what the charges are in relation to? 
    • When you access the iD Mobile app, is the spend cap still showing active via the settings? 

    Thanks, 

     

    Nat 

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