my card isnt being read

Hi there ​@Amy Prout 

So you had a text about a payment failing and then waited 5 days before contacting them? If so you’d have been better off to have spoken to iD either before the payment was due (if you knew you had insufficient funds) or as soon as you knew it failed. They could have granted a payment extension (on a case by case basis) and therefore you may not have lost service.

Firstly, try clearing the apps cache etc and/or your browsers cache etc. This should help with previous attempts.

This link also has another link about if you’re struggling to pay

• What happens if I don’t pay my bill? F.A.Q.

Then can you make a payment via the iD app?

(link gives app images and how to)

• How do I make an outstanding payment with a debit or credit card? F.A.Q.

Or if the app doesn’t work what about paying via your online account (hence my suggestion to clear the browsers cache and cookies etc)

Or try restarting your phone and try 7777. If your phone can’t call 7777

1. Dial 0333 003 7777 from any other phone.
2. Select Option 1.
3. Select Option 2.
4. Follow the steps on the call to make an outstanding payment.

And are you sure you’re putting the correct card details in the correct sections?

(It’s easy to miss something if its stressing you out)

Hello ​@Amy Prout 

Thanks for getting in touch. 

We are very sorry to hear you are experiencing issues when attempting to make a payment. 

Can you please confirm if you are still having this issue? If so, can you please follow the steps provided by ​@Daz_S (thank you).

Thanks, 

Nat 

Thankyou I made a online payment via phone  and then I readded my card though the app 

kind regards 

Amy