I have unlimited data, texts and calls however, when I logged into my app today, my data has changed to 2GB and says it renews in 16 days? Why has my unlimited data gone?
Solved
My data plan has changed?
Best answer by Kash M
Hi
Thanks for getting back to us.
If the data is as a add-on you won’t see it on your allowances.
Please can you contact our Live Chat Team and they will check it out.
Kash
+24Hi
Welcome to the Community!
We are aware of issues with the app showing incorrect allowances.
Please can you log into your account online and check if the same allowances show?
If you would like to confirm your allowances you can contact our Live Chat Team.
Kash
Hi Kash,
I’ve logged into my account and it’s still showing 2GB of data allowance rather than unlimited unfortunately.
+24Hi
Thanks for getting back to us.
If the data is as a add-on you won’t see it on your allowances.
Please can you contact our Live Chat Team and they will check it out.
Kash
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