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I changed banks and updated my new details but I'd has tried to take the payment from my old bank and it's failed . I've made the payment and updated direc debit details again .I am up to date with payments but my phone won't make calls or send texts . Phone number {REMOVED}

Hey @Mark dixon,

Please refer to this article for more information - I expect you’ve ben reconnected by now.

Thanks.

My partners phone won't make call or send texts but I can we are both on same plans with you, I can also call her fine but she cannot call me or anyone else 

Hi @Tony Hershey,

Welcome to the Community!

I would advise that the account holder contacts our Live Chat Team at the link below:

https://www.idmobile.co.uk/live-chat

 

Kash

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