my phone wont make calls or texts | iD Mobile Community
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my phone wont make calls or texts

  • July 27, 2024
  • 3 replies
  • 165 views

I changed banks and updated my new details but I'd has tried to take the payment from my old bank and it's failed . I've made the payment and updated direc debit details again .I am up to date with payments but my phone won't make calls or send texts . Phone number {REMOVED}

Best answer by Matthew T

Hey @Mark dixon,

Please refer to this article for more information - I expect you’ve ben reconnected by now.

Thanks.

This topic has been closed for replies.

3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 2, 2024

Hey @Mark dixon,

Please refer to this article for more information - I expect you’ve ben reconnected by now.

Thanks.


Tony Hershey
New Contributor
  • New Contributor
  • September 10, 2024

My partners phone won't make call or send texts but I can we are both on same plans with you, I can also call her fine but she cannot call me or anyone else 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 11, 2024

Hi @Tony Hershey,

Welcome to the Community!

I would advise that the account holder contacts our Live Chat Team at the link below:

https://www.idmobile.co.uk/live-chat

 

Kash