Need help fixing a £40 default — lost access to my old iD account

Forum|Forum|10 months ago
November 8, 2025
3 replies
91 views

Hi iD Mobile,

I’ve just seen a £40 default from an old account and I’m really upset about it. I understand reminders were sent, but at the time I’d lost access to the email & account and didn’t realise there was still a balance to pay.

I’d really like to clear this up straight away and make things right. Is there any chance the default could be reviewed or removed as a goodwill gesture once it’s paid?

Best answer by WelshPaul

Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address.

No, they do not. It is your responsibility to ensure that your creditors have accurate and up-to-date contact information. If you change address without informing them, you cannot later use non-receipt of correspondence as a defence after defaulting. Additionally, you do not need access to your email or mobile number to view your bills. That said, this matter should be addressed directly with iD Mobile support, which you can do by starting a live chat session via the link below. Good luck!

https://idmobile.co.uk/live-chat

WelshPaul

Platinum  Contributor

Even if you pay the amount due, the default won’t be removed @Yellow23, but it will be marked as settled. It will be removed from your credit file six years from the date of entry.

To clear the debt, chat with a member of support using the link below.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Y

Yellow23Author

New Contributor

Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address. And as for the default, I’m not sure why I’d receive a default on a £10 a month monthly roll on contract when it would be easier to just have the contract cancelled? I had my direct debit and card on file which was being used to pay off the monthly payments but I’m not sure why the payment didn’t go through at the time?

WelshPaulAnswer

Platinum  Contributor

Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address.

No, they do not. It is your responsibility to ensure that your creditors have accurate and up-to-date contact information. If you change address without informing them, you cannot later use non-receipt of correspondence as a defence after defaulting. Additionally, you do not need access to your email or mobile number to view your bills. That said, this matter should be addressed directly with iD Mobile support, which you can do by starting a live chat session via the link below. Good luck!

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.