Hi iD Mobile,I’ve just seen a £40 default from an old account and I’m really upset about it. I understand reminders were sent, but at the time I’d lost access to the email & account and didn’t realise there was still a balance to pay.I’d really like to clear this up straight away and make things right. Is there any chance the default could be reviewed or removed as a goodwill gesture once it’s paid?

Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address.No, they do not. It is your responsibility to ensure that your creditors have accurate and up-to-date contact information. If you change address without informing them, you cannot later use non-receipt of correspondence as a defence after defaulting. Additionally, you do not need access to your email or mobile number to view your bills. That said, this matter should be addressed directly with iD Mobile support, which you can do by starting a live chat session via the link below. Good luck!https://idmobile.co.uk/live-chat

Even if you pay the amount due, the default won’t be removed @Yellow23, but it will be marked as settled. It will be removed from your credit file six years from the date of entry.To clear the debt, chat with a member of support using the link below.https://idmobile.co.uk/live-chat

Need help fixing a £40 default — lost access to my old iD account

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