Hi iD Mobile,
I’ve just seen a £40 default from an old account and I’m really upset about it. I understand reminders were sent, but at the time I’d lost access to the email & account and didn’t realise there was still a balance to pay.
I’d really like to clear this up straight away and make things right. Is there any chance the default could be reviewed or removed as a goodwill gesture once it’s paid?
+26Even if you pay the amount due, the default won’t be removed
To clear the debt, chat with a member of support using the link below.
https://idmobile.co.uk/live-chat
Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address. And as for the default, I’m not sure why I’d receive a default on a £10 a month monthly roll on contract when it would be easier to just have the contract cancelled? I had my direct debit and card on file which was being used to pay off the monthly payments but I’m not sure why the payment didn’t go through at the time?
+26Yes but you have to take into account that I had no access to the account/email/phone number and I had even changed address.
No, they do not. It is your responsibility to ensure that your creditors have accurate and up-to-date contact information. If you change address without informing them, you cannot later use non-receipt of correspondence as a defence after defaulting. Additionally, you do not need access to your email or mobile number to view your bills. That said, this matter should be addressed directly with iD Mobile support, which you can do by starting a live chat session via the link below. Good luck!
https://idmobile.co.uk/live-chat
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