Hi,Apologies if my previous attempt at asking this question is only “pending”, I cannot find any trace of it on my account and am in need of a resolution to this issue, so thought I’d best try again.If initial one pops up, I shall delete this!Essentially I would like to communicate with a member of the ID team, if someone could PM me or reach out in some way. Seeking to resume my services after a missed payment, but the outstanding charge on my account is wrong so i cannot go through the automated service. Am in dire need of a phone at the mo, as am moving my ill mother away from an abusive neighbour brefore Christmas, and I live several hundred miles away!Any help much appreciated. Thanks.

Nah, but I am truly grateful for the offer.😊Long story short I messed up when I boarded this iD mobile ship. I only realised a month later when my wife joined. I was going to correct it but now there’s no point now as my wife and I will, unless there’s a Christmas miracle, be jumping ship to another provider in a minimum of 8 days time.I need a usable phone signal to, ya know, be able to actually make and receive calls.🙄Yesterday fooled me a I was able to use the phone for calls (over 6 hours worth) and it kinda worked, it only dropped 2 different calls once each. But to do that I had to be outside shivering and shaking like a sh*tting dog. Ironically an able bodied mate was trying to sort his grandparents phones out which then escalated to most of them in their assisted living complex.But its not just about the signal issues we have here (or within a 10 mile radius of here) that kinda forced this decision. iD also don’t currently permit authorised users on accounts. IMHO its a missed opportunity for iD as I’m on several accounts (not just mobile) as these others are non tech savvy. There was going to be 6 to 7 SIMs with iD for my family and potential for a significant amount of our older generation, but none of this is going to happen now. Most of the older folk want to be on the same network as me (their choice I just do as I’m told) so mine was a test before committing others to iD.

For the live chat, or lack or it this might answer that problemOnce that is hopefully sorted, then after reaching them they can may reinstate the service. They do this on a case by case basis.However, the human aspect of their live chat is closed now as their hours are:9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.I would suggest you type talk to person or speak to person as this bypasses their automated chat bot.I hope your mum feels better once you’ve moved her 🤞

Need help with billing, but can't get your live chat to appear no matter what i try!

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