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new plan shows 0GB

  • June 13, 2025
  • 3 replies
  • 37 views
J
New Contributor

Hello

I've just upgraded my son's s plan from a 50Gb pay monthly as he ran out of data on a recent trip abroad.

I switched to a 60Gb plan, theoretically getting him another 10Gb data until reset day which is in 10 days, but the app now shows 0/60Gb remaining.

 

What gives!?

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 16, 2025

    Hi there,

     

    We’re sorry to hear this.

     

    Just to confirm, Did you upgrade the contract or did you add on data?

     

    Has the app updated now?

     

    Anika

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jwturpin
    • Author
    • New Contributor
    • June 16, 2025

    All good now thanks

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 18, 2025

    Hi ​@Jwturpin 

     

    We’re glad it’s been sorted now.

     

    For further assistance, please let us know.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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