Next bill high estimate

Have you looked at app-by-app data usage info on the device with your iD SIM, @String1? 

This is usually available in the Settings app or Applications app on the device - there might be some clues about recent mobile data use.

Thanks - I have tried that, but no clues. Also, it was a long time since I’d reset the statistics, so data for all apps I use regularly was quite high - you can’t drill down by month unfortunately 

Just to add my thought

I’ve made no premium rate calls

But have you been receiving a large volume of text messages, possibly without a sent number showing  but a name instead - ie the senders details are ladies names? And these texts offer gambling services or dating services - I’m not judging you, these types of incoming texts target anyone.

If this is the case, then it’s a newish (when compared to other scams) method in so-and-so’s obtaining money by them sending you unwanted texts.

If you’ve not been bombarded with any texts then please ignore this reply.

Have you adjusted the bill cap for your iD account, @String1? 

Doing this would limit or avoid any out-of-plan charges, according to the cap value set. 

Yes, did that straightaway. Thanks

Weird thing now is - I checked the app again and my next bill has dropped from £113 to £66. Could there be some algorithmic prediction going on, based on the fact that I had previously run out of data?

Does the same appear in your online account, at https://my.idmobile.co.uk, @String1?  

Yes, says the same as on the app…

Hey there ​@String1, we’re sorry to hear this.

As live-chat have advised, it would be best to await your bill to be produced, as the bill isn’t owed until 14-days after the invoice.

Once invoiced, we can see what the bill includes and the reasoning behind it, and make any changes if it’s wrong.

Thanks,

Tyler

Thanks for that ​@Tyler but I find it very odd that it’s not possible to give any interim information prior to billing - clearly data feeds into the estimated figure, which must be available to people within the business. Also, is this a common scenario- for an estimated bill to go up, then down? I would think someone should have knowledge of what might be going on, based on experience. I find the customer service experience shockingly bad - a frustrating lack of information and the online chat so slow - clearly the agent was juggling multiple chats. Certainly not encouraged to stay with ID once my contract is up.