Hello,
I accidentally paid twice for this month’s iD Mobile bill, not knowing it would also come out of my direct debit in lieu of using what credit I put in. I've tried for a few days straight to get in contact with an agent for this credit to return to my account but nobody has been available. Any advice?
Thanks.
+9Hi
Thanks for reaching out, and I’m really sorry for the confusion and inconvenience caused by the double payment. I understand how frustrating it must be not being able to get through to an agent.
If you’ve accidentally paid twice, the extra credit should either remain on your account and be used toward your next bill, or we can look into refunding it depending on the payment method.
To help resolve this, please contact us via Facebook or Instagram, Live Chat, our Community page, or email socialqueries@idmobile.co.uk with your account details and payment info. We’d love to help sort this out for you.
Thanks again for your patience, and we’re here to help.
Lamiya
iD Mobile Social Media Team
Thank you, I’ll try contacting via Facebook because there’s nobody on the live chat. Is that via facebook messenger you mean or is there a specific page I need to use? Thanks.
+26Thank you, I’ll try contacting via Facebook because there’s nobody on the live chat. Is that via facebook messenger you mean or is there a specific page I need to use? Thanks.
Normally best to use Facebook Messenger, so that your messages are private,
In my experience iD reply within a couple of hours on Facebook Messenger, between 8am - 6pm.
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