Am trying from many days to contact on live chat but no one replied on that eve I waited for 90 minutes on the chat this is not fair.
+26
This community article explains some other ways of contacting iD Mobile customer service,
Forum member (non-iD).
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+22Why don’t you try live chat earlier in the day, say from 9am, as that’s when the staff are on shift
9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays
At any other times you’d be contacting their automated chat bot.
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+10Change supplier then; simples. Most of us are happy.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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+22What browser are you using? Do you ever get passed the first part of the chat, as in do you see an initial response from iD Mobile?
If the answers are the Safari browser and no then this is probably something at your end.
And I can’t argue with Geluk’s advice either!😀
Plus andewhite’s advice gave other options (granted I don’t have either)
Tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter) or send us a Private Message. One of our team will get back to you as soon as they can.
The other option is to maybe reveal your problem and maybe one of your fellow customers might be able to help you find a solution. No obligation of course
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