Hi
I traded my phone in early last month and I have only received the initial £230 payment. I should have also got a £250 bonus payment which I have never received. I filled in the bonus trade in form. I have emailed around 5 times now and had no response from you. Please can you make the payment or I will take this to citizens advice. My trade in reference is .
+24Hi
Welcome to the Community!
Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk
We would advise to allow 5 working days for the team to get back to you.
Kash
Hi Kash
I have emailed the above address numerous times over the last month and had no reply. Please can you advise?
Thanks
+19Hi
+19I can only assume they may have a backlog
Hi again
I emailed on the 16th September and again on the 25th. I have also filled in the online help form multiple times over the last 4 weeks. I have only ever had one email confirming the original payment was made a few weeks ago (which it was) but I have never had anything since about the bonus payment.
Thanks
+24Hi ther
Thanks,
Tyler
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kashif
I have still got absolutely nowhere with this. Please can this be escalated to a manager? I will be contacting trading standards at the end of the week as I feel like I am just getting fobbed off
+25Hi
I can see we’ve sent you a private message about this, please continue there.
Tom
I have still got absolutely nowhere with this. Please can a manager contact me on how to raise a complaint?
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