Hi ​@Chickens22,

Welcome to the Community!

Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

We would advise to allow 5 working days for the team to get back to you.

Kash

Hi Kash

I have emailed the above address numerous times over the last month and had no reply. Please can you advise?

Thanks

Hi ​@Chickens22  have you checked your junk/spam folders?

Hi Sian

Yes I have checked my junk folder and have not had anything. 

Thanks 

I can only assume they may have a backlog ​@Chickens22 ? Can I ask when the last time you emailed them was? Have you ever had any contact from them?

Hi again

I emailed on the 16th September and again on the 25th. I have also filled in the online help form multiple times over the last 4 weeks. I have only ever had one email confirming the original payment was made a few weeks ago (which it was) but I have never had anything since about the bonus payment.

Thanks

Hi ther ​@Chickens22, sorry to hear that. Would you like us to PM you and raise with our trade-in team and see if we can get a response?

Thanks,

Tyler

Hi Tyler

Yes please, thank you very much

Hi ​@Chickens22,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kashif

I have still got absolutely nowhere with this. Please can this be escalated to a manager? I will be contacting trading standards at the end of the week as I feel like I am just getting fobbed off

Hi ​@Chickens22 

I can see we’ve sent you a private message about this, please continue there.

Tom

I have still got absolutely nowhere with this. Please can a manager contact me on how to raise a complaint?