My phone suddenly lost its phone signal (no bars) over a week ago. I’m not a new customer. I’ve tried turning on/off phone, airplane mode and removing my sim card but still no change. In my settings, under Mobile Services, the only option available is ‘set up mobile service’- from a nearby phone or QR code, it’s like I’m a new customer! How can this be fixed?
Answer
No Phone signal for a week!
Best answer by andewhite
Hi, thank you all for your comments. The problem continues wherever I go eg home/work etc. it’s a physio and I have removed & reentered a couple of times as well as turning the handset on/off. Unfortunately still no joy!
Okay
It could be worthwhile getting a replacement SIM from iD.
+10Put your postcode into their NETWORK COVERAGE page to check for local issues.
+26Are you using a physical SIM or an eSIM (from iD) in your phone,
+25Hi
Sorry to hear this, are you having this issue everywhere you go or just in a certain area(s)?
Have you tried removing the SIM and inserting it again?
Tom
Hi, thank you all for your comments. The problem continues wherever I go eg home/work etc. it’s a physio and I have removed & reentered a couple of times as well as turning the handset on/off. Unfortunately still no joy!
+26Hi, thank you all for your comments. The problem continues wherever I go eg home/work etc. it’s a physio and I have removed & reentered a couple of times as well as turning the handset on/off. Unfortunately still no joy!
Okay
It could be worthwhile getting a replacement SIM from iD.
+25Hi
I’d recommend the same as
Tom
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