no response from complaint and still charged for roaming that didnt work

Anisha · 2025-10-21T19:04:13+00:00

So on the 3rd October, I raised a concern/complaint to the ID support team. They told me it that was supposed to be being investigated and raised as a to why I never got any data on my roaming whilst in Turkey on holiday and I had paid £20 for it eveb though it didn’t work the entire time I was there? Why haven’t I heard anything back from the team? Its nearly the end of the month and was supposed to be contacted in 48hours ? Why have you deducted the amount from my bill? Never had a issue u til now ?

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