no response from complaint and still charged for roaming that didnt work | iD Mobile Community
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no response from complaint and still charged for roaming that didnt work

  • October 21, 2025
  • 2 replies
  • 13 views

So on the 3rd October, I raised a concern/complaint to the ID support team. They told me it that was supposed to be being investigated and raised as a to why I never got any data on my roaming whilst in Turkey on holiday and I had paid £20 for it eveb though it didn’t work the entire time I was there? Why haven’t I heard anything back from the team? Its nearly the end of the month and was supposed to be contacted in 48hours ?  Why have you deducted the amount from my bill? Never had a issue u til now ?

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 21, 2025

iD Mobile has up to eight weeks to either resolve your complaint or issue you with a deadlock letter.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • October 22, 2025

Hi ​@Anisha,

Sorry to hear that.

Have you received a complaint reference number? Also if the team haven’t been able to reach you they may have sent an email or letter for you to get in touch with them.

Alternatively you can contact the Live Chat Team for an update.

 

Kashif