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no service

  • December 28, 2024
  • 6 replies
  • 117 views

Carol Riley
New
 Contributor

I have paid the minimum and still have no service and it's been a few days since I paid. The money has left my account and it's not showing on the app and today I got a letter for recovery of the amount. 

Best answer by Tom

Hi ​@Carol Riley 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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6 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7886 replies
  • Answer
  • December 30, 2024

Hi ​@Carol Riley 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


Carol Riley
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • December 30, 2024

I'm try the live chat thanks


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • December 31, 2024

Hi ​@Carol Riley,

Welcome to the Community!

I hope you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash


  • New
 Contributor
  • 2 replies
  • January 9, 2025

No service 


  • New
 Contributor
  • 2 replies
  • January 9, 2025

(INFORMATION REMOVED) 


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  • iD Mobile Employee
  • 1922 replies
  • January 10, 2025

Hello ​@Ruminarindi 

 

Thank you for getting in touch. 

 

We are sorry to hear you have no service. 

To clarify, have you recently been restricted due to an outstanding balance or are you experiencing a fault?

 

We have also edited your previous post to remove personal details. Please do refrain from posting personal/account details as this is a public forum. 

 

Thanks, 

 

Nat