I have had no service near my home for over a month. I contacted you a few weeks ago and you said it was being looked into and my bill would be discounted for the loss of service
I have had my bill today and it has no discount at all and I still have no service. Not sure what I paying for
Best answer by Matthew T
Just to let you know, a months worth of Bill Credit has been added to your account, which will reflect on your bills tomorrow. Thanks!
+9
I'll forward this message to a member of staff to follow-up on your problem.
They contact you here and will DM you for further information privately.
Joe
+5Hi
We wouldn’t discount a line rental, but a gesture of goodwill credit may have been offered, but not applied.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
+24
Just to let you know, a months worth of Bill Credit has been added to your account, which will reflect on your bills tomorrow. Thanks!
Thank you. Is there an update on when service will be restored? This seems to be a 3 network issue according to others in the area on various networks that piggy back 3
+5Hi
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
