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Question

Not able to add son’s plan to my account.

  • July 18, 2025
  • 1 reply
  • 49 views
D
Community Member

I have just spent 15mins with the live chat bot, trying to talk to a human, your system isn’t fit for purpose as it keeps telling me to add a valid postcode even though I have . So I cannot get through to talk to someone. 
 

I need to add my sons ID mobile account to my apps plans but every time I try I get an error. 
 

my son is now on his way to France with the school and is being charged roaming charges, and I don’t understand why so need to ‘log in’ to his account to see what’s happening. 
 

Please help. 

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@DD1900 

     

    We’re sorry to hear this.

     

    Please type “Speak to an agent” in the chat box so it connects you to an agent.

     

    Which error message are you receiving when you try to add the second plan?

     

    Anika

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