Hi, I’ve just signed up yesterday based on all the good points being advertised. However once I’ve signed up, I realise I cannot use hotspot with the data, it doesn’t allow me to tether the hotspot. Then I found other people also have the same issue. This leads me want to cancel the contract because my purpose of having this extra number is so I can share the mobile data with my other devices. But when I try to cancel the contract, I was told I’ll still be liable for a huge bill regardless the check out page showed me 30day return? Can you please explain this? Thank you Chloe

You need to cancel by chatting with a live chat agent or via private message here with an iD Mobile staff member using the cooling-off period as the reason. If you cancel any other way or port out without speaking to anyone first you a bill will be generated which will include an early termination fee.More information can be found here:https://www.idmobile.co.uk/help-and-advice/returns-cancellations

OK, yes you are able to return if you wish to do so?We can help you with this if you like @pennysWho had advised you that there would be a large bill?

Not able to tether and got a bit bill for cancelling the next day after signing up

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