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Not able to tether and got a bit bill for cancelling the next day after signing up

P
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  • pennys
  • Active Contributor
  • 6 replies

Hi, 

I’ve just signed up yesterday based on all the good points being advertised.  However once I’ve signed up, I realise I cannot use hotspot with the data, it doesn’t allow me to tether the hotspot. Then I found other people also have the same issue.  This leads me want to cancel the contract because my purpose of having this extra number is so I can share the mobile data with my other devices. 

But when I try to cancel the contract, I was told I’ll still be liable for a huge bill regardless the check out page showed me 30day return? 

Can you please explain this? 

 

Thank you 

Chloe

Best answer by WelshPaul

You need to cancel by chatting with a live chat agent or via private message here with an iD Mobile staff member using the cooling-off period as the reason. If you cancel any other way or port out without speaking to anyone first you a bill will be generated which will include an early termination fee.

More information can be found here:

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

 

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    14 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 865 replies
    • April 30, 2025

    Hi ​@pennys 

    When and where did you make your purchase please?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    Active Contributor
    • pennys
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    • 6 replies
    • April 30, 2025

    From iD Mobile website

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 865 replies
    • April 30, 2025

    When was this please ​@pennys 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
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    • pennys
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    • 6 replies
    • April 30, 2025

    Yesterday. 29/04/2025

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 865 replies
    • April 30, 2025

    OK, yes you are able to return if you wish to do so?

    We can help you with this if you like ​@pennys 

    Who had advised you that there would be a large bill?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    1 person likes this
    • P
      pennys
    P
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    • pennys
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    • 6 replies
    • April 30, 2025

    This is the email I received when I try cancelling from my account?  Yes please can you please cancel it for me?  Because it’s not useful for me if I cannot tether the phone.  Thank you! 

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2857 replies
    • April 30, 2025
    pennys wrote:

    I cannot use hotspot with the data, it doesn’t allow me to tether the hotspot.

    I have no issues tethering my unlimited iD Mobile plan. I’m tethering right now while posting this reply!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    Active Contributor
    • pennys
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    • 6 replies
    • April 30, 2025

    But I cannot. I’ve also read in the community that many other people have issues.  So I don’t know what happened.  To avoid any further complications, I’d rather to just cancel it please. 

    P
    Active Contributor
    • pennys
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    • 6 replies
    • April 30, 2025

    Actually right now I don’t even have data to use. 

    WelshPaul
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    • WelshPaul
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    • Answer
    • April 30, 2025

    You need to cancel by chatting with a live chat agent or via private message here with an iD Mobile staff member using the cooling-off period as the reason. If you cancel any other way or port out without speaking to anyone first you a bill will be generated which will include an early termination fee.

    More information can be found here:

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 1, 2025

    Hey there ​@pennys, we hope the kind advice from ​@WelshPaul has been able to help. If you still require assistance here, we can drop you a PM of course. However, due to the time-sensitivity of cancelling within your cooling off period, for instant responses, it may make more sense to contact our live-chat in this instance, to help as best and quickly as possible.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
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    • pennys
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    • 6 replies
    • May 2, 2025

    Hello, I’ve been trying to connect with the live chat for two days, I keep getting this message which isn’t very useful.  I’m also aware of the senstive time frame, so this is quite frustrating for me. I can’t use the phone, the data doesn’t work. and I can’t canel it. 

     

    This is the message I’m getting from Live chat. 

    “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”

     

    Can you please get someone to contact me or just cancel my contract please? 

    MZone
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    • MZone
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    • May 2, 2025

    I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.

    https://idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • May 5, 2025

    Hi ​@pennys 

     

    Thanks for getting in touch. 

    We apologise for the issues when attempting to contact the Live Chat service. 

    We are aware of an issue that should now be resolved. 

    Do you still require assistance? If so please let us know and we will be happy to help. 

     

    Thanks, 

     

    Natalie 

    Reply.


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