Skip to main content
Solved

Not Right

  • April 19, 2025
  • 3 replies
  • 62 views
Patricia Higgins
Active Contributor

I took out a contract out for 26.99 a month with no price hikes for the duration of the contract but now my bill has went up to 28.85 I have not went over or have any extra charges on my bill so don't understand why they put it up when the said it would remain the same for the duration of the contract something not right.

Best answer by WelshPaul

If you signed a contract that came with a handset, the price will increase every April.

If you purchased a SIM only plan, the price will not increase every April.

    3 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • April 19, 2025

    If you signed a contract that came with a handset, the price will increase every April.

    If you purchased a SIM only plan, the price will not increase every April.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Patricia Higgins 

    As ​​​​@WelshPaul stated you will incur a price increase each April and this was be stated in the T&Cs of your contract.

    If you purchased a 24 month phone plan before 15/01/2025, you might be affected by our CPI price increase.
    The April 2025 CPI +3.9% adjustment will apply if you've upgraded to or purchased a new iD Mobile 24-month phone plan on or after 1st May 2023 and before 28th February 2025.

    iD Mobile state ‘We’re introducing an annual fixed-price increase of £1.50 each April, moving away from unpredictable inflation-linked rises. This change is designed to provide you with clearer, more transparent pricing, making it easier to compare options and make informed choices.’ 
    This only applies if you purchased or upgraded to a 24 month phone contract plan on or after 15/01/2025.

    Hope this clarifys your situation x x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • April 21, 2025

    Hi ​@Patricia Higgins 

     

    Thank you for getting in touch. 

    As our members have advised,  all of our contracts are subject to annual increases. 

    We are sorry for any misunderstanding and we would recommend taking a look at the information provided by ​@Decembersangel72 

    If you have any questions, please do not hesitate to get back in touch. 

     

    Thanks,

     

    Natalie 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement