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How do I get ID mobile to beat (or at least match) a quote from another service provider?

ideally I don’t want to leave but I have two contracts , one a 24 month deal, the other a SIM only coming to an end at the end of June.

three are offering a great deal on IPhone 15’s.

is there a department of contact to discuss this with ID?

Best answer by Tyler

Hey there @9761Spencer, for upgrade deals etc, we certainly suggest that the sales team are the best team to handle these queries.

 

Therefore, please call them on 020 7139 1397 if you require further assistance.

 

Thank you,

Tyler

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7 replies

andewhite
Platinum 
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  • Platinum 
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  • 12061 replies
  • May 29, 2024

Have you tried calling the iD telephone sales team, @9761Spencer?

Contact them on 020 7139 1397 - the advisers work 9am - 6pm. 


  • Author
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 Contributor
  • 3 replies
  • May 29, 2024

I spoke with an advisor on live chat and they were nowhere near the Three deal on an IPHONE 15.

looks like I’ll be heading there, unless an advisor reads this and contacts me


andewhite
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  • Platinum 
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  • 12061 replies
  • May 29, 2024
9761Spencer wrote:

...

looks like I’ll be heading there, unless an advisor reads this and contacts me

I doubt that will happen, @9761Spencer

The iD employees might read forum topics once a day, but it’s often less frequently - just take the deal. 


  • Author
  • New
 Contributor
  • 3 replies
  • May 29, 2024

Thank you.  No rush and I’m not one to keep switching but sometimes a deal

is just too good to walk away from.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • June 4, 2024

Hi @9761Spencer,

Welcome to the Community!

Our Sales Team are the best team to check upgrades etc.

Unfortunately we can’t check eligible deals here.

 

Kash


  • Author
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  • 3 replies
  • June 4, 2024

I wouldn’t say your comment was that helpful.

it wasn’t unhelpful as such, but in terms of was it any use or ‘help’ in terms of answering my question in particular.

unless you are suggesting I try and make contact with the sales team?

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3304 replies
  • Answer
  • June 11, 2024

Hey there @9761Spencer, for upgrade deals etc, we certainly suggest that the sales team are the best team to handle these queries.

 

Therefore, please call them on 020 7139 1397 if you require further assistance.

 

Thank you,

Tyler