old account

  • 18 May 2024
  • 1 reply
  • 10 views

I had an old sim only account which I cancelled and took out a new contract but still trying to bill me for my sim only account


1 reply

Userlevel 7
Badge +6

Hi @Kim Ridge,

Welcome to the Community!

It sounds like you didn’t correctly cancel the account.

We would usually send you a final bill 24 hours after disconnection which would be due to payment within 14 days.

Which method of cancellation did you use?

 

Kash

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