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old account

  • May 18, 2024
  • 1 reply
  • 18 views

Kim Ridge
Community Member

I had an old sim only account which I cancelled and took out a new contract but still trying to bill me for my sim only account

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8083 replies
  • May 21, 2024

Hi @Kim Ridge,

Welcome to the Community!

It sounds like you didn’t correctly cancel the account.

We would usually send you a final bill 24 hours after disconnection which would be due to payment within 14 days.

Which method of cancellation did you use?

 

Kash