Hi ​@iamalice123  not a problem. You can find out how to do this here - How do I request a paper bill via post? | iD Mobile Community

Hi Sian - thanks so much. Rather than requesting future paper bills, I simply need one of my previous bills to be sent to me by post. I therefore do not wish to adjust my billing method. Please can you kindly advise how I can request one of my previous bills is sent in paper form to my address? Thanks, Alice

We should be able to sort this ​@iamalice123 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.