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Outstanding balance query

  • October 10, 2024
  • 1 reply
  • 68 views

  • Community Member

Each time I log into the iD mobile app it states I have an outstanding balance of £8. I have tried to pay this multiple times. Looking back through my bill history I have not missed any monthly payments, and in some cases seem to have paid twice. Please advise.

Best answer by Lauren

Hi @Zt99, welcome to the community!

Your account balance updates 14-days before your bill is due to be taken. This is when the invoice is produced ready for payment. 

This doesn’t mean that the bill is overdue. When a payment is overdue you’ll receive a text message requesting payment. The payment date can also be viewed via the iD app.

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • October 12, 2024

Hi @Zt99, welcome to the community!

Your account balance updates 14-days before your bill is due to be taken. This is when the invoice is produced ready for payment. 

This doesn’t mean that the bill is overdue. When a payment is overdue you’ll receive a text message requesting payment. The payment date can also be viewed via the iD app.

-Lauren