Hi I received email from “Overdales” which said I didn’t pay some £12.32 and now I have to pay to them! Can I ask if this is true why I wasn’t contacted by email from you?
+24Hi
Once payment fails you would receive a text or email to advise of the failed payment.
If you have an active direct debit the payment would usually be attempted again after a few days.
Once the payment fails again your payment would be sent to the Debt Collection Agency.
Kash
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