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Outstanding payment

  • September 25, 2024
  • 1 reply
  • 54 views
K
Community Member

Hi I received email from “Overdales” which said I didn’t pay some £12.32 and now I have to pay to them! Can I ask if this is true why I wasn’t contacted by email from you?

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    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 1, 2024

    Hi @Kris Valkov,

    Once payment fails you would receive a text or email to advise of the failed payment.

    If you have an active direct debit the payment would usually be attempted again after a few days.

    Once the payment fails again your payment would be sent to the Debt Collection Agency.

     

    Kash

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