over charged bill after changing plan however you already took out the money

Forum|Forum|5 months ago
June 14, 2025
4 replies
97 views

Ajay2310
New Contributor

Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount.

the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it, and we did that and it’s for free of charge.

so yeah when I check my bills on ID mobile or even online just giving me my normal amount and their no changes or extra charges. It’s not on my bills so I’m abit confused

wondering if you can help me out the dates are the same for that charge

name on account nord Graham

email address :(Information removed)

because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it.

phone number is (Information Removed)

Unlimited data and text and phone calls.

I have paided for my bills I am updated I just need to know why they is extra charges however they shouldn’t be it’s not even showing on my bills so I’m

Thank you for reading and I will sort out this bill

A

+6

Anika A
iD Mobile Employee
Forum|Forum|5 months ago
June 16, 2025

Hi @Ajay2310

We’re sorry to hear this.

We would recommend removing your personal details as it is public.

We would recommend taking a look at this link which explains what happens after you change your direct debit date:

https://www.idmobile.co.uk/directdebit

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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A

Ajay2310
Author
New Contributor
Forum|Forum|5 months ago
June 18, 2025

Hiya thank you but that still didn’t answer my question.

please if you can have a look on the details and see if you can find it as I paid my bill on time so no outstanding charges and then so that doesn’t make any sense.

also I don’t know how to get that information off so the public doesn’t see

as I checked my bills and it’s all up to date thier is no outstanding charges due to we changed it once so it’s free every 6 months that’s the only things we did but you guys collected the money so yeah I just wanna see what’s going on. The link didn’t really help me

thank you for assistance

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+26

andewhite
Platinum  Contributor
Forum|Forum|5 months ago
June 18, 2025

Hiya thank you but that still didn’t answer my question.

please if you can have a look on the details and see if you can find it as I paid my bill on time so no outstanding charges and then so that doesn’t make any sense.

also I don’t know how to get that information off so the public doesn’t see

as I checked my bills and it’s all up to date thier is no outstanding charges due to we changed it once so it’s free every 6 months that’s the only things we did but you guys collected the money so yeah I just wanna see what’s going on. The link didn’t really help me

thank you for assistance

Okay @Ajay2310, you’ve mentioned changing the date of the direct debit for your iD account. Doing this will lead to a longer billing period, instead of the usual one calendar month.

A longer billing period means a one-off higher payment to cover the longer billing period - after this it should revert to £27.99/month.

The “What happens when I change my Direct Debit date?” section of this community article might help.

Forum member (non-iD).

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A

Ajay2310
Author
New Contributor
Forum|Forum|5 months ago
June 18, 2025

Hiya

that’s fine that still doesn’t answer the question on my if mobile and my update bill it’s £27.99 so again a little confused as yeah the bill would be higher however we already paided before. It’s not coming up on any of my bills that’s I am overblanced like a normal contact however we already paided contract already and then yeah so I’m confused check again and it’s still £27.99 thier is no bill that I can download that you can usually get and an email saying about it will be this amount this time

it’s still coming up as my normal amount so again confusion didn’t answer my question please have a read of what I’m saying because like it’s not the issue about the payment the payment I isn’t showing that I have to pay that I have to pay £27.99 so I’m just confused.