over charged bill after changing plan however you already took out the money | iD Mobile Community
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over charged bill after changing plan however you already took out the money

  • June 14, 2025
  • 3 replies
  • 73 views
A
New Contributor

Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount.

the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it,  and we did  that and it’s for free of charge. 

 

so yeah when I check my bills on ID mobile or even online just giving me my normal amount  and their no changes or extra charges. It’s not on my bills so I’m abit confused

wondering if you can help me out  the dates are the same for that charge

name on account  (Removed)

email address : (Removed) 

 

because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it. 

 

 

phone number is (Removed)

Unlimited data and text and phone calls.

 

I have paided for my bills I am updated I just need to know why they is extra charges however they shouldn’t be it’s not even showing on my bills so I’m 

 

Thank you for reading and I will sort out this bill 

 

    3 replies

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • June 16, 2025

    Hi ​@Ajay2310 

     

    We’re sorry to hear this.

     

    We would recommend removing your personal details as it is public.

     

    We would recommend taking a look at this link which explains what happens after you change your direct debit date:

     

    https://www.idmobile.co.uk/directdebit

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Ajay2310
    • Author
    • New Contributor
    • June 18, 2025

    Hiya thank you but that still didn’t answer my question.

     

    please if you can have a look on the details and see if you can find it as I paid my bill on time so no outstanding charges and then so that doesn’t make any sense. 
     

     

     

    as I checked my bills and it’s all up to date thier is no outstanding charges due to we changed it once so it’s free every 6 months that’s the only things we did but you guys collected the money so yeah I just wanna see what’s going on. The link didn’t really help me 

     

    thank you for assistance 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hi ​@Ajay2310 

     

    Thank you for your reply. 

     

    Can you please confirm the date that the original direct debit was set up for and also the date it was changed too?

    Changing the date would mean a longer billing period so for example, if you were originally due to pay on the 1st of the month and then changed to the 20th of the month, you would be charge one full month plus the additional days between the 1st and 20th. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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