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over my data usage?

  • October 2, 2024
  • 3 replies
  • 242 views

Hello. My bill on the app is showing that I have gone over my data allowance by around 75gb. 
I have not received any messages saying I am at 80% of my allowance. I also have a bill cap at £75 (I changed it today to £20) and had no notification of hitting the limit or my data stopping working. 
what’s going on here as 75gb is a massive amount to be charged for the extra data. 
I moved from an unlimited data monthly contract last month. 
thanks

 

i have just seen another post that shows the data usage as 

325gb/250gb

and someone said that this means they have 325gb left and the rest is rollover.

is this correct? 

ben

Best answer by Matthew T

@BWisbey -

Yes that’s correct. 325GB including your 75GB rollover.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1859 replies
  • Answer
  • October 2, 2024

@BWisbey -

Yes that’s correct. 325GB including your 75GB rollover.

Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • October 2, 2024

That’s great thank you, much appreciated. 
I nearly had a heart attack when I thought it was the other way around and saw the cost of a mb. 
 

Thanks

Ben. 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1859 replies
  • October 2, 2024

@BWisbey -

Don’t worry, your Bill Cap & Spend Cap would have stopped that anyways. But better to have no extra charges whatsoever!

Thanks.