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overcharge on bill

  • August 7, 2024
  • 1 reply
  • 23 views

Jude Playle
Community Member

I have been charged £4 for roaming in France when it should be included. How do I contact id support to get a credit?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • August 14, 2024

Hi @Jude Playle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom