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Overcharged

  • September 13, 2024
  • 3 replies
  • 68 views

Hello, it seems I have also been overcharged for the month of september, and now I cannot even access my bills.

Best answer by Matthew T

@LeonardPopa -

You have two options:

  1. The additional payment will act as Credit on your next bill.
  2. Contact us for a refund.

Thanks.

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2024

Hi @LeonardPopa 

 

Sorry to hear that, how much have you been charged and how much are you usually charged?

 

What is stopping you from accessing your bills? Have you registered to the iD Mobile app/website?

 

Tom


  • Author
  • New Contributor
  • September 25, 2024

Hi @LeonardPopa 

 

Sorry to hear that, how much have you been charged and how much are you usually charged?

 

What is stopping you from accessing your bills? Have you registered to the iD Mobile app/website?

 

Tom

Hi Tom,

 

I have been charged twice for my monthly bill, which is £13.00. I can also see in my history, one charge on 9th of September and one on the 13th.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • October 1, 2024

@LeonardPopa -

You have two options:

  1. The additional payment will act as Credit on your next bill.
  2. Contact us for a refund.

Thanks.